Terms of Service

1. Agreement to Terms

By accessing or using the VocalAI platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using VocalAI on behalf of a business, you represent that you have the authority to bind that business to these Terms. If you do not agree, do not use the Service.

2. Description of Service

VocalAI provides an AI-powered voice receptionist platform that answers inbound telephone calls on behalf of businesses. Features include:

• AI voice agent that handles inbound calls 24/7
• Appointment booking via Google Calendar integration
• Lead capture and caller information collection
• Call transcripts, summaries, and analytics
• A client portal for reviewing calls, leads, and bookings

VocalAI reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to active Clients.

3. Accounts and Access

Client accounts are created by VocalAI administrators. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@thevocalai.com if you suspect unauthorized access.

You may not share your account credentials with third parties or use the Service to benefit any business other than the one registered to your account.

4. Client Responsibilities

As a Client, you are solely responsible for:

• Call recording disclosure. Informing callers that their call may be recorded, transcribed, or handled by an AI agent, as required by the laws of your jurisdiction. VocalAI does not provide legal advice on disclosure requirements.
• Accurate configuration. Ensuring the information you provide to configure your AI agent (business hours, services, pricing, etc.) is accurate and up to date.
• Appropriate use. Not using VocalAI for any unlawful purpose, including but not limited to fraud, deception, harassment, or collection of data without proper consent.
• Phone number compliance. Ensuring any phone number used with VocalAI complies with applicable telecom regulations (CRTC, FCC, or equivalent).
• Google Calendar. Maintaining proper authorization for any Google account connected to your VocalAI account. You are responsible for the accuracy of your calendar availability.

5. AI Limitations and Disclaimers

VocalAI’s AI agent is designed to handle common inbound call scenarios but has inherent limitations:

• The AI may make errors, misunderstand callers, or provide inaccurate information
• The AI is not a substitute for human judgment in complex or sensitive situations
• VocalAI does not guarantee that all calls will be handled successfully or that all leads and bookings will be captured
• AI performance may vary based on caller accent, connection quality, and call complexity

You acknowledge these limitations and agree that VocalAI is not liable for missed calls, incorrect bookings, or any business impact resulting from AI errors.

6. Fees and Payment

Service fees are communicated at the time of onboarding and are subject to change with 30 days written notice. Fees include a monthly platform fee and may include per-minute or per-call usage charges depending on your plan.

You authorize VocalAI to charge your payment method on a recurring basis. All fees are non-refundable except where required by applicable law. Failure to pay may result in suspension or termination of your account.

Phone number costs (Twilio numbers purchased on your behalf) are charged at cost and are non-refundable once purchased.

7. Acceptable Use

You agree not to use VocalAI to:

• Impersonate any person, business, or organization
• Collect caller information without their knowledge or consent
• Engage in or facilitate illegal activity of any kind
• Harass, threaten, or deceive callers
• Circumvent any security or access controls
• Reverse-engineer or attempt to extract the AI model or underlying systems
• Resell or sublicense access to the Service without written permission from VocalAI

VocalAI reserves the right to immediately suspend accounts found in violation of this section.

8. Intellectual Property

VocalAI and its licensors own all rights to the platform, software, AI models, and associated technology. These Terms do not grant you any ownership rights. You retain ownership of your business data (call logs, leads, bookings) and may request an export at any time.

By providing business information to configure your AI agent, you grant VocalAI a limited license to use that information solely for the purpose of delivering the Service to you.

9. Confidentiality

Both parties agree to keep confidential any non-public information disclosed in connection with the Service. VocalAI will not disclose your business data or caller information to third parties except as required to deliver the Service, as described in our Privacy Policy, or as required by law.

10. Termination

Either party may terminate the Service agreement with 30 days written notice. VocalAI may terminate immediately for material breach of these Terms, non-payment, or conduct that poses legal or reputational risk to VocalAI.

Upon termination:

• Your access to the portal will be disabled
• Your AI agent will stop answering calls
• You may request an export of your data within 30 days of termination
• Data will be deleted in accordance with our Privacy Policy
• Any purchased phone numbers may be released unless you arrange to port them out

11. Limitation of Liability

To the maximum extent permitted by applicable law, VocalAI shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Lost revenue, lost profits, or lost business opportunities
• Damages arising from AI errors, missed calls, or incorrect information provided by the AI
• Service interruptions caused by third-party providers (Twilio, Google, Anthropic, etc.)

VocalAI’s total aggregate liability to you shall not exceed the fees paid by you in the three months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless VocalAI, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from: your use of the Service, your violation of these Terms, your failure to comply with applicable laws (including call recording disclosure laws), or any claims made by callers or third parties relating to your use of VocalAI.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted service. VocalAI does not warrant that the Service will be error-free or that all calls will be successfully processed.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, and you consent to the exclusive jurisdiction of those courts.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email with at least 14 days notice before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, contact us at: